Privacy Policy
Travel Policies
MR Travels aims to provide reliable, comfortable and convenient travel services. By making a booking, customers agree to the applicable booking, payment, cancellation and travel conditions below.
1. Booking Policy
Customers must provide accurate booking information, including:
- Customer name
- Contact number
- Pickup location
- Drop location
- Travel date
- Pickup time
- Number of passengers
- Vehicle or trip requirements
Customers are responsible for checking all booking details before confirmation.
A booking is considered confirmed only after MR Travels has confirmed the booking and any required payment has been received.
MR Travels may contact the customer to verify booking details.
2. Payment Policy
- Customers must pay the applicable booking amount through the payment method provided by MR Travels.
- Customers should verify the payment amount before completing the transaction.
- Any additional approved charges arising during the trip must be paid by the customer.
- Customers should retain payment confirmation until the trip is completed.
3. Cancellation Policy
Cancellation does not automatically qualify for a full refund.
The refundable amount, if any, depends on the circumstances of the cancellation, cancellation timing, driver or vehicle arrangements and costs already incurred by MR Travels.
Outstation Trip Cancellation
- Cancellation sufficiently before the trip may be considered for a partial refund.
- If a driver or vehicle has already been arranged, applicable cancellation costs may be deducted.
- Cancellation close to the pickup time may result in little or no refund.
- If the customer does not appear at the pickup location, the booking may be treated as a no-show and may be non-refundable.
- Once the trip has started, the amount paid is generally not fully refundable.
Local Trip Cancellation
- Local bookings are also subject to the cancellation policy.
- Cancellation before arrangements have been made may be considered for a partial refund.
- If the driver has already been assigned or has started travelling toward the pickup location, applicable costs may be deducted.
- Cancellation close to the pickup time may result in little or no refund.
- Failure to appear at the pickup location may be treated as a no-show.
- Once the local trip has started, the amount paid is generally not fully refundable.
Special Circumstances
In certain genuine or exceptional circumstances, MR Travels may review the booking and consider a partial or appropriate refund.
Any such refund is considered based on the individual circumstances and expenses already incurred.
A full refund is not guaranteed for cancellation.
4. Refund Policy
- Eligible refunds are considered after the cancellation is reviewed.
- The amount refunded may be less than the amount originally paid.
- Cancellation charges and expenses already incurred may be deducted.
- A refund is not automatically due simply because a customer cancels a booking.
- Refund processing time may depend on the payment method used.
- Where MR Travels is responsible for cancelling a confirmed trip, the booking may be reviewed for an appropriate refund or alternative arrangement.
5. No-Show Policy
A booking may be considered a no-show if:
- The customer does not arrive at the agreed pickup location.
- The customer cannot be contacted.
- The customer does not respond within the reasonable waiting period.
- The customer cancels only after the driver has arrived or has substantially proceeded toward the pickup location.
A no-show may result in partial or no refund.
6. Rescheduling Policy
- Customers should request changes as early as possible.
- Rescheduling is subject to vehicle and driver availability.
- A new date or time is not guaranteed until MR Travels confirms it.
- Additional charges may apply where the new trip results in additional costs.
- Rescheduling close to the scheduled pickup time may not be possible.
7. Pickup Policy
- Customers must provide an accurate pickup address.
- Customers should be ready at the agreed pickup time.
- Changes to the pickup location should be communicated as early as possible.
- A change of pickup location may result in additional charges.
- Incorrect pickup information provided by the customer may cause delays or additional costs.
8. Waiting Policy
- Customers should be ready at the confirmed pickup time.
- The driver may wait for a reasonable period according to the booking arrangement.
- Extended waiting may result in additional charges.
- Customers should contact MR Travels or the driver if they expect to be delayed.
9. Route & Destination Change Policy
Additional charges may apply for customer-requested:
- Additional kilometres
- Route changes
- Additional stops
- Extended waiting
- Extended trip duration
- Additional services
Customers should confirm applicable charges before making significant changes.
10. Driver & Vehicle Policy
- MR Travels will make reasonable efforts to provide the confirmed vehicle and driver.
- Vehicle and driver availability may be affected by operational or unforeseen circumstances.
- If necessary, MR Travels may provide a suitable alternative vehicle or driver.
- Customers must treat the driver respectfully.
- Customers must not ask the driver to operate the vehicle in an unsafe or unlawful manner.
11. Customer Responsibility
Customers are responsible for:
- Providing accurate booking information.
- Being available at the pickup location.
- Following reasonable instructions from the driver.
- Following applicable safety requirements.
- Taking care of personal belongings.
- Informing MR Travels about changes as early as possible.
- Paying approved additional charges.
12. Personal Belongings
Customers are responsible for their personal belongings during the journey.
Customers should check the vehicle before leaving and ensure that they have collected all belongings.
MR Travels should be informed immediately if an item is accidentally left in the vehicle.
13. Passenger Safety Policy
- Passengers should use seat belts where provided.
- Customers must follow applicable vehicle safety rules.
- Customers must not interfere with the safe operation of the vehicle.
- The driver may refuse unsafe or unlawful requests.
- Passengers should behave responsibly throughout the journey.
14. Vehicle Cleanliness & Conduct
Customers should maintain reasonable cleanliness inside the vehicle.
Damage caused to the vehicle through deliberate or unreasonable customer conduct may result in applicable charges.
15. Additional Charges
Additional charges may apply where the customer requests services outside the original booking, including:
- Additional kilometres
- Additional stops
- Waiting beyond the agreed period
- Route changes
- Destination changes
- Extended usage
- Additional services
16. Traffic, Weather & Unforeseen Delays
Travel may be affected by circumstances beyond the control of MR Travels, including:
- Traffic congestion
- Road closures
- Weather conditions
- Accidents
- Vehicle breakdowns
- Government restrictions
- Public events
- Other unforeseen circumstances
MR Travels will make reasonable efforts to assist customers, but delays cannot always be prevented.
17. Service Cancellation by MR Travels
If MR Travels is unable to provide a confirmed service because of an unforeseen operational circumstance, MR Travels may, where reasonably possible:
- Provide an alternative vehicle.
- Provide an alternative driver.
- Offer an alternative travel arrangement.
- Review the booking for an appropriate refund.
18. Early Trip Termination
- If a customer voluntarily ends a trip before the agreed destination or completion of the booking, the original amount is not automatically refundable.
- Any refund will be considered based on the circumstances.
- Costs already incurred may be deducted.
- Additional charges may apply if the trip has already been substantially completed.
19. Booking Information Changes
Customers should immediately notify MR Travels if there is a change to:
- Phone number
- Pickup location
- Drop location
- Travel date
- Pickup time
- Passenger count
- Vehicle requirement
- Other important booking information
Changes are subject to availability and confirmation.
20. Customer Communication
Customers should keep their registered contact number available around the scheduled pickup time so that MR Travels or the driver can contact them regarding the booking.
21. Disputes & Complaints
Customers who have a question, complaint or concern regarding a booking should contact MR Travels as soon as possible.
MR Travels will review the matter and attempt to resolve it fairly based on the booking information and circumstances.
22. Policy Updates
MR Travels may update these policies from time to time when necessary.
Customers should review the applicable policy and booking conditions before confirming a trip.
Important Refund Notice
Cancellation does not guarantee a full refund.
Depending on the booking circumstances, cancellation timing, driver or vehicle arrangements and costs already incurred, MR Travels may provide a partial refund, reduced refund, or no refund.
Local and outstation bookings are both subject to these conditions.
In exceptional circumstances, MR Travels may review a cancellation and consider an appropriate refund on a case-by-case basis.
MR Travels
2/138, 9th Street
Sathya Nagar
KOVILAMBAKKAM
Chennai - 600129
Travel Policies
MR Travels aims to provide reliable, comfortable and convenient travel services. By making a booking, customers agree to the applicable booking, payment, cancellation and travel conditions below.
1. Booking Policy
Customers must provide accurate booking information, including:
- Customer name
- Contact number
- Pickup location
- Drop location
- Travel date
- Pickup time
- Number of passengers
- Vehicle or trip requirements
Customers are responsible for checking all booking details before confirmation.
A booking is considered confirmed only after MR Travels has confirmed the booking and any required payment has been received.
MR Travels may contact the customer to verify booking details.
2. Payment Policy
- Customers must pay the applicable booking amount through the payment method provided by MR Travels.
- Customers should verify the payment amount before completing the transaction.
- Any additional approved charges arising during the trip must be paid by the customer.
- Customers should retain payment confirmation until the trip is completed.
3. Cancellation Policy
Cancellation does not automatically qualify for a full refund.
The refundable amount, if any, depends on the circumstances of the cancellation, cancellation timing, driver or vehicle arrangements and costs already incurred by MR Travels.
Outstation Trip Cancellation
- Cancellation sufficiently before the trip may be considered for a partial refund.
- If a driver or vehicle has already been arranged, applicable cancellation costs may be deducted.
- Cancellation close to the pickup time may result in little or no refund.
- If the customer does not appear at the pickup location, the booking may be treated as a no-show and may be non-refundable.
- Once the trip has started, the amount paid is generally not fully refundable.
Local Trip Cancellation
- Local bookings are also subject to the cancellation policy.
- Cancellation before arrangements have been made may be considered for a partial refund.
- If the driver has already been assigned or has started travelling toward the pickup location, applicable costs may be deducted.
- Cancellation close to the pickup time may result in little or no refund.
- Failure to appear at the pickup location may be treated as a no-show.
- Once the local trip has started, the amount paid is generally not fully refundable.
Special Circumstances
In certain genuine or exceptional circumstances, MR Travels may review the booking and consider a partial or appropriate refund.
Any such refund is considered based on the individual circumstances and expenses already incurred.
A full refund is not guaranteed for cancellation.
4. Refund Policy
- Eligible refunds are considered after the cancellation is reviewed.
- The amount refunded may be less than the amount originally paid.
- Cancellation charges and expenses already incurred may be deducted.
- A refund is not automatically due simply because a customer cancels a booking.
- Refund processing time may depend on the payment method used.
- Where MR Travels is responsible for cancelling a confirmed trip, the booking may be reviewed for an appropriate refund or alternative arrangement.
5. No-Show Policy
A booking may be considered a no-show if:
- The customer does not arrive at the agreed pickup location.
- The customer cannot be contacted.
- The customer does not respond within the reasonable waiting period.
- The customer cancels only after the driver has arrived or has substantially proceeded toward the pickup location.
A no-show may result in partial or no refund.
6. Rescheduling Policy
- Customers should request changes as early as possible.
- Rescheduling is subject to vehicle and driver availability.
- A new date or time is not guaranteed until MR Travels confirms it.
- Additional charges may apply where the new trip results in additional costs.
- Rescheduling close to the scheduled pickup time may not be possible.
7. Pickup Policy
- Customers must provide an accurate pickup address.
- Customers should be ready at the agreed pickup time.
- Changes to the pickup location should be communicated as early as possible.
- A change of pickup location may result in additional charges.
- Incorrect pickup information provided by the customer may cause delays or additional costs.
8. Waiting Policy
- Customers should be ready at the confirmed pickup time.
- The driver may wait for a reasonable period according to the booking arrangement.
- Extended waiting may result in additional charges.
- Customers should contact MR Travels or the driver if they expect to be delayed.
9. Route & Destination Change Policy
Additional charges may apply for customer-requested:
- Additional kilometres
- Route changes
- Additional stops
- Extended waiting
- Extended trip duration
- Additional services
Customers should confirm applicable charges before making significant changes.
10. Driver & Vehicle Policy
- MR Travels will make reasonable efforts to provide the confirmed vehicle and driver.
- Vehicle and driver availability may be affected by operational or unforeseen circumstances.
- If necessary, MR Travels may provide a suitable alternative vehicle or driver.
- Customers must treat the driver respectfully.
- Customers must not ask the driver to operate the vehicle in an unsafe or unlawful manner.
11. Customer Responsibility
Customers are responsible for:
- Providing accurate booking information.
- Being available at the pickup location.
- Following reasonable instructions from the driver.
- Following applicable safety requirements.
- Taking care of personal belongings.
- Informing MR Travels about changes as early as possible.
- Paying approved additional charges.
12. Personal Belongings
Customers are responsible for their personal belongings during the journey.
Customers should check the vehicle before leaving and ensure that they have collected all belongings.
MR Travels should be informed immediately if an item is accidentally left in the vehicle.
13. Passenger Safety Policy
- Passengers should use seat belts where provided.
- Customers must follow applicable vehicle safety rules.
- Customers must not interfere with the safe operation of the vehicle.
- The driver may refuse unsafe or unlawful requests.
- Passengers should behave responsibly throughout the journey.
14. Vehicle Cleanliness & Conduct
Customers should maintain reasonable cleanliness inside the vehicle.
Damage caused to the vehicle through deliberate or unreasonable customer conduct may result in applicable charges.
15. Additional Charges
Additional charges may apply where the customer requests services outside the original booking, including:
- Additional kilometres
- Additional stops
- Waiting beyond the agreed period
- Route changes
- Destination changes
- Extended usage
- Additional services
16. Traffic, Weather & Unforeseen Delays
Travel may be affected by circumstances beyond the control of MR Travels, including:
- Traffic congestion
- Road closures
- Weather conditions
- Accidents
- Vehicle breakdowns
- Government restrictions
- Public events
- Other unforeseen circumstances
MR Travels will make reasonable efforts to assist customers, but delays cannot always be prevented.
17. Service Cancellation by MR Travels
If MR Travels is unable to provide a confirmed service because of an unforeseen operational circumstance, MR Travels may, where reasonably possible:
- Provide an alternative vehicle.
- Provide an alternative driver.
- Offer an alternative travel arrangement.
- Review the booking for an appropriate refund.
18. Early Trip Termination
- If a customer voluntarily ends a trip before the agreed destination or completion of the booking, the original amount is not automatically refundable.
- Any refund will be considered based on the circumstances.
- Costs already incurred may be deducted.
- Additional charges may apply if the trip has already been substantially completed.
19. Booking Information Changes
Customers should immediately notify MR Travels if there is a change to:
- Phone number
- Pickup location
- Drop location
- Travel date
- Pickup time
- Passenger count
- Vehicle requirement
- Other important booking information
Changes are subject to availability and confirmation.
20. Customer Communication
Customers should keep their registered contact number available around the scheduled pickup time so that MR Travels or the driver can contact them regarding the booking.
21. Disputes & Complaints
Customers who have a question, complaint or concern regarding a booking should contact MR Travels as soon as possible.
MR Travels will review the matter and attempt to resolve it fairly based on the booking information and circumstances.
22. Policy Updates
MR Travels may update these policies from time to time when necessary.
Customers should review the applicable policy and booking conditions before confirming a trip.
Important Refund Notice
Cancellation does not guarantee a full refund.
Depending on the booking circumstances, cancellation timing, driver or vehicle arrangements and costs already incurred, MR Travels may provide a partial refund, reduced refund, or no refund.
Local and outstation bookings are both subject to these conditions.
In exceptional circumstances, MR Travels may review a cancellation and consider an appropriate refund on a case-by-case basis.
MR Travels
2/138, 9th Street
Sathya Nagar
KOVILAMBAKKAM
Chennai - 600129